Support
Answers to common questions, help for existing partners, and the ways to reach our team. Technical integration guides are in the Developers section.
How can we help?
- Frequently asked questionsServices, onboarding, coverage policy and support, grouped by topic.
- Contact our teamSend a request or report a problem. We reply by email.
- Developer documentationSMPP, API concepts, Postman, delivery reports, encoding and IP access.
- SMS length calculatorEstimate encoding and segments; runs in your browser.
- Sensitive recordsContent decryption availability and how to share sensitive files safely.
What is available today
| Resource | Status | What it means |
|---|---|---|
| Contact form and support@wisenetwork.co | Available now | Send a request or report a problem to our team. |
| SMS length calculator | Available now | Runs in your browser; your text is not sent anywhere. |
| FAQ and site search | Available now | Answers and search across all public pages. |
| Developer guides, with PDF downloads | Educational | General information to prepare an integration. Examples are illustrative. |
| HTTP messaging API, code samples, webhooks, balance and coverage endpoints | Future service | Not available. Requires a messaging backend that does not exist today. |
| Online IP check, self-service allow-list and OTP verification | Future service | Not available. IP access is arranged with our support team. |
| Content decryption application | Future service | Not available. Contact support about sensitive records. |
Reporting a problem
Email support@wisenetwork.co or use the contact page. Include:
- The affected service and connection.
- The approximate time, with time zone.
- The destination network and any error code or message ID.
Never send passwords, access keys or full message content by email. For message states and error codes, see delivery reports and errors.
Related
Talk to our carrier team
Tell us which destinations, volumes or networks you are working with. A member of our team will reply by email.
- Email: sales@wisenetwork.co
- Phone: +961 3 085 999